[Neil Hammond (TWA Team)]

Hi Michelle

Done!  I attributed any content from the deleted account to (this) your ongoing account. This was just in case there were any workbook notes etc created under the deleted account. However it may also attribute gallery elements you might not want (we’re a bit ‘off road’ here so I’m not sure!). If you see that has happened, then this is why and just delete anything you don’t want from your good account.
Thanks
Neil

[Neil Hammond (TWA Team)]

Hi Sandra

It seems the issue was some slanted speech marks (ie “ but slanted) which may have got there through you cut and pasting(??) and our system did not know how to render them so it kind of went on strike 🙂
Anyway we’ve re-coded it a bit so it will download – the only issue still being that those speech marks end up being translated into some strange characters in the download and changing the font of the sentence – so maybe just change them if you want the download not have that.

Hope that’s ok and thanks for your patience.

Neil