General questions or comments on the platform

[sandrajordan]

Hi, I can’t seem to download my workbook after completing Chapter 4.  I have cleared my cache.  When I press the download button nothing happens. Should I be doing something else?  Thanks  Sandra

[Neil Hammond (TWA Team)]

Hi Sandra

It seems to be something very specific to your Chapter 4 workbook. I’ve tested it for various things and it is working for other users, but something is stopping yours from downloading that we have not anticipated or encountered before. Our devs are looking into it and we’ll get back asap.

Thanks
Neil

[sandrajordan]

great thanks

[Neil Hammond (TWA Team)]

Hi Sandra

It seems the issue was some slanted speech marks (ie “ but slanted) which may have got there through you cut and pasting(??) and our system did not know how to render them so it kind of went on strike 🙂
Anyway we’ve re-coded it a bit so it will download – the only issue still being that those speech marks end up being translated into some strange characters in the download and changing the font of the sentence – so maybe just change them if you want the download not have that.

Hope that’s ok and thanks for your patience.

Neil

[sandrajordan]

ah yes i did do some copy and pasting!  I’ll remove the ” before I download, thanks very much.

[Michelle Berlin]

Hi Neil,
I seem to have 2 Michelle Berlin pages going at once- I can reach my original profile page, with my bio and profile picture etc. only if I click on my image in my post in “workshop your elevator pitch”  it takes me right to my page, yet when I log in I am taken to an empty profile page with no profile pic and my work is gone. I cleared my cache but I still have 2 different Michelle Berlin pages.
Thank you for your help
PS I can’t find any of my work either 🙁

 

[Michelle Berlin]

Hey Neil,

I think I figured it out…there are 2 different usernames for me!
– Contact
– Mosshill
I have no idea how that happened!
Can we lose the account that has Mosshill as the username?
Weird. Thank you!

 

 

[Neil Hammond (TWA Team)]

Hi Michelle

Done!  I attributed any content from the deleted account to (this) your ongoing account. This was just in case there were any workbook notes etc created under the deleted account. However it may also attribute gallery elements you might not want (we’re a bit ‘off road’ here so I’m not sure!). If you see that has happened, then this is why and just delete anything you don’t want from your good account.
Thanks
Neil