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General questions or comments on the platform
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Hi Neil,
I am unable to play any of the currently available videos on my iPad. The shortcut links, and the two Play buttons do not respond. However, the YouTube button does work, but then I’ve left the site, and workbook. These links do seem to be working on other devices.
Thanks!
Susan Havey
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Could you let me know what generation ipad you have and what browser you are using on it so i can get our dev team to investigate.
Thanks
Neil
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Ok – thank you. We have a developer looking into this.
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Hi Neil,
I’m using a 3rd Generation iPad, Model MD330LL/A, Version 9.3.5 (13G36). Both the Safari and Chrome browsers installed, are having the non-playing video buttons and video bookmark issue on this device.
Thanks for your help,
Susan Havey
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I can’t post a question in the coaching calls section – I get the message ‘The forum ‘Coaching Calls’ is closed to new topics and replies.’
Thanks,
Mark
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Thanks Mark – should be good now!
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Hi, I just went to post my artist statement in my profile section but can’t see where to post it. in the profile section I just have
Base Name sandrajordanam I looking in the wrong place?
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Hi
Follow these 3 steps…then you’ll see the fields you can add info to, including the Artist Statement…
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thanks, not sure why I didn’t see that before!
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Is this happening to a particular video?
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I’m getting the same issue mijwallace reported – the videos go black when an image is inserted. I’m using Firefox on a PC and have the same issue when trying in Chrome.
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We’re these in Chapter 2? I think i’ve caught them now. Sorry – we upgraded all internal links from http to https recently due to new internet protocol requirements but it looks like our script didn’t catch some links including these images in Chapter 2. I have updated them manually so you should not have this issue now.
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They were and they are now working – thanks
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Hi don’t worry about this. The ‘submit workbook’ function is a video workbook feature that is not relevant to this course. We have an upgrade that allows us to hide this but I am hesitant to push the upgrade mid-course….so please just ignore this for now – nothing needs to be submitted!
Thanks
Neil
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Hi Neil!
I am not sure how to submit my Notebook- I’ve successfully submitted 1 but am unable to submit my other 2??. It says something about email.
Thanks,
Antonella Sigismondi
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Hello Neil,
This morning I made notes in the video workbook for chapter 3 but couldn’t save them. I did not have this problem with chapters 1 and 2. I tried to save several times. In the end I tried to tick the workshop as done but that also didn’t work. This evening I shut the page and restarted the computer. Went to workbook chapter 3 to find indeed nothing saved, and would not save a test note I wrote in the first tab, so the problem wasn’t solved by restarting.
Hope you can help.
Beverley
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Hi Beverly
It’s working for us, so we just had to make an educated guess at what might be causing this for you and made an adjustment. Can you check now and let us know if it works for you please.
Thanks!
Neil
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Working now. Thanks for your help!
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Great! Thank you.
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The save function on chapter 3 seems to be working now so no need for further assistance
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Hi Neil,
Is there a way to not get all the emails regarding technical issues?
Warmly,
Majie
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Hi, I can’t seem to be able to open any of the masterclass chapters. I have a MacBook Pro. I have done Chapters 1 & 2 earlier. thank you
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Hi Anahata. Not sure what caused that – we’ll look into it – but anyway I’ve made sure that your course access is restored now. Thanks, Neil.
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Hi Neil
I wonder if you could help. I posted quite a long question in this week’s coaching call section but have just looked and it seems to have disappeared. I have checked on both my iPhone and kindle. Do you know what’s happened? Thanks Sandra
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Sorry Sandra that I wasn’t able to reply earlier. I have searched the system and can see your postings to the different forum topics but it seems like on this occasion it was not actually posted – like it was not sent or there was an issue with your connection at time of sending. It’s simply not in the system and would be if it was received. Please post again, or maybe you can ask the question directly on the call?
Thanks, Neil
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Probably the rubbish internet I have where I am! Will try and post again. Thanks for checking.
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How do I reply to a particular person/thread in the network section — when I click reply next to a paticular entry, it seems to start a new thread.
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HI Wanda
Click reply in the bar above the icon of the person you want to reply to. To create aa new thread you just write directly in the text editor. The problem with the architecture of the forum piece we use is that when you reply the text editor appears way down the bottom of the page – so it feels disconnected, but it does all work exactly as it should if used correctly. I’ve been looking if there is a way to have the text editor appear next to where you reply, but has seen nothing yet that does this!
Thanks
Neil
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I definitely agree- I watched it many times- I found it confusing- maybe it’s my brain
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Hi Antonella
Please make sure you click the ‘reply’ in the bar at the top of the comment you want to reply to – not the one below it (which belong to the next post). Thanks!
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Wow, now that was not obvious to me at all.
Antonella
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I know right. And this is the most popular used forum architecture for WordPress too!
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Just finished the Ch3 Bonus on Online Presence. Found the content to be useful, but the presentation to be very annoyingly fiddly. First I had a hard time even starting it in the right place, and then it would not play right through. At the end of every slide, I would have to remind it to move to the next slide. Lastly, it would have been useful to have a place under the presentation to make notes, as you have done in other sections (which I LOVE using then printing out).
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Hi Memet, funnily enough you have described exactly the way that the ‘Prezi’ application is intended to work, ie you click through each stage at your pace when ready.
I agree though that it may be time to retire this format, and if it wasn’t a bonus we would probably have moved this into our own Learnbase Video Workbook approach (glad you prefer it, thanks!).
It’s quite a rebuild though so would love to here what other people have to say on this…
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Hi Neil,
I’m trying to upload my CV for the Artist Business Plan Homework, and I’ve tried both option when I press the and unpress the suitcase- I get the same thing- and it looks all funky and uneven sapcing and such- here is and sìexample;
þÿTHE HAMILTON…..
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The Network page has changed to a dark gray background and it is almost impossible to read. Is this a new look or something weird going on? It makes using this page nearly impossible – the feedback is horrible.
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Are you seeing this right now?
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Sorry for the delay in getting back to you, I just got onto the site. It looks like it is back to the way it was, so I can interface the Network forums just fine. Thanks!
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I can see you are/were seeing this actually. Should be fixed this now. It’s a conflict with another feature. We saw this earlier but then it looked like it was fixed. Anyway we have disabled it entirely so should be good now, but please confirm!
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Hi Neil;
Is there any way to retrieve a workbook if it was wiped out? I was more than halfway thru the Business plan and I lost all the text I put in there.
Urrrgghhh.
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No I’m sorry, there is not. That’s why we have that super-annoying pop-up saying ‘Are you sure you want to leave this page’ to try to prevent that happening in most accidental cases….
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